Terms of Service

By accessing or using Booked Soon("Booked Soon," "we," "us," or "our"), you agree to these Terms of Service. If you do not agree, do not use the service. If you use Booked Soon on behalf of a business, you represent that you have authority to bind that business to these terms.

Booked Soon provides a software platform for appointment-based local businesses, including:

• AI receptionist — automated phone answering that helps callers book, reschedule, or get business information.
• Appointment scheduling — booking workflows aligned with your availability and business rules.
• Call handling — routing, logging, and related telephony features for inbound calls.
• SMS notifications — confirmations, reminders, and related text messages you configure.
• Calendar integrations — syncing with supported calendar providers (such as Google Calendar) where enabled.

Features may change over time. We may add, modify, or discontinue functionality with reasonable notice when practical.

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. Notify us promptly at contact@bookedsoon.com if you suspect unauthorized access.

You may sign in with email and password or supported third-party sign-in (such as Google), subject to the provider's terms as well as ours.

Paid plans, trials, and billing are processed through Stripe. By subscribing, you authorize us and Stripe to charge your payment method according to the plan you select. Prices, included usage, and plan limits are shown at checkout or on our pricing page.

Trials and promotional offers may have specific eligibility rules. After a trial ends, your subscription may convert to a paid plan unless you cancel before the trial period ends.

Taxes may apply where required by law. Failed payments may result in suspension of paid features until resolved.

You may cancel your subscription through the billing settings in your dashboard or Stripe customer portal, where available. Cancellation stops future charges; access typically continues until the end of the current billing period unless otherwise stated.

We do not guarantee refunds except where required by law or explicitly offered in writing. Contact contact@bookedsoon.com for billing questions.

Booked Soon may send SMS messages to phone numbers you provide when using the service, including for appointments, scheduling updates, reminders, customer support, and account communications. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out and HELP for assistance. If you enable SMS for your business, you agree to obtain proper consent from your customers before sending them appointment-related texts and to honor opt-out requests. Our Privacy Policy describes how we handle call and SMS data.

You agree not to:

• Use the service for unlawful, fraudulent, or harassing purposes.
• Send spam, unlawful robocalls, or messages without proper consent where required by law (including TCPA and similar regulations).
• Interfere with or attempt to breach the security of the platform.
• Misrepresent your business or impersonate others.
• Reverse engineer or resell the service except as expressly permitted.

We may suspend or terminate accounts that violate these rules or pose risk to the platform or third parties.

We strive for reliable uptime but do not guarantee uninterrupted service. Maintenance, third-party outages (telephony, AI, payment, or cloud providers), and events outside our reasonable control may affect availability. We are not liable for downtime except as required by applicable law.

Booked Soon uses artificial intelligence to interpret caller requests and assist with scheduling. AI responses may be incomplete or incorrect. You remain responsible for your business policies, pricing, availability, and compliance with laws governing your industry.

You should review AI configuration (hours, services, FAQs, transfer rules) and monitor calls and bookings as appropriate for your business. Do not rely on the AI as a substitute for professional advice (legal, medical, financial, or otherwise).

The platform integrates with third-party services that have their own terms and privacy practices, including:

• OpenAI — AI language and voice processing.
• Telnyx — telephony and SMS delivery.
• Stripe — payment processing and subscription management.
• Google — sign-in and calendar integration where enabled.
• Supabase — authentication, database, and application infrastructure.

Your use of those services through Booked Soon is also subject to their applicable terms. We are not responsible for third-party acts or omissions.

Booked Soon and its branding, software, and content (excluding your business data) are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the service during your subscription for your internal business purposes.

You retain ownership of content you provide (business details, knowledge base entries, etc.). You grant us a license to host and process that content to operate the service.

To the maximum extent permitted by law, Booked Soon and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for claims arising from the service in any twelve-month period is limited to the greater of (a) amounts you paid us for the service in that period or (b) one hundred U.S. dollars ($100), except where such limitation is prohibited by law.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend and indemnify Booked Soon against claims arising from your use of the service, your business content, your violation of these terms, or your violation of applicable law (including telemarketing, privacy, and consumer protection rules), except to the extent caused by our gross negligence or willful misconduct.

We may update these terms from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice. Continued use after changes take effect constitutes acceptance of the updated terms.